Frequently Asked Questions

A 50% deposit is due upon the time of booking and we offer many different payment methods for your convenience. This is non-refundable after 48 hours of booking, and is subject to a credit card processing fee if you do decide to cancel.

At the time of booking, we also ask our guests for a damage waiver fee of $45. This is in case there is any damage to the property during your stay. 

For our standard cancellation policy, we offer a full 100% refund for any cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. We offer a 50% refund for cancellations made at least 7 days before check-in and no refunds for cancellations made within 7 days of check-in. A nonrefundable 5% fee for any cancellations done after booking.

Check-in is at 4:00pm and check-out is at 11:00am. We do offer either early check-in or late check-out, or both! These are available upon availability, we will need to know ahead of time for this request so we can coordinate in advance with our cleaning crew. 

Our front door smart locks can be accessed any time after check-in (4:00pm) so any late check-ins are completely fine, no matter how late since its self check-in!

Our professional cleaners are following CDC guidelines to ensure all common surfaces are cleaned and disinfected and use disinfectants approved on List N from the EPA, which kill the coronavirus SARS-CoV-2 (COVID-19). We also provide complimentary cleaning products in every home for your use!

Our professional cleaners are following CDC guidelines to ensure all common surfaces are cleaned and disinfected and use disinfectants approved on List N from the EPA, which kill the coronavirus SARS-CoV-2 (COVID-19). We also provide complimentary cleaning products in every home for your use!

We do offer pet-friendly stays! Please note, not all properties are pet-friendly, so please check with the specific property or reach out to us after booking so we can confirm! Pet fees do apply if bringing along a furry friend.

We welcome children at our short term rentals and offer pack & play cribs as well as high-chairs in many of our properties, as well as child-friendly utensils and bowls. Please check the property page to confirm, or please contact us for any further questions!

Absolutely, Villa Paraiso Vacation Rentals is a popular choice among guests seeking family-friendly accommodations.

Feel free to reach out if you have any further questions or need assistance.